By shopping at MaisonMermont.com, you accept all the Terms & Conditions outlined here. These terms and conditions are subject to change at any time.

 

YOUR ACCOUNT:

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Maison Mermont.com only with the involvement of a parent or guardian. Maison Mermont reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

 

PAYMENT:

Orders are not considered placed until payment is received. Full payment is required to initiate all orders.

 

TAXES:

Prices do not include any applicable sales, use, excise, or any other tax. Buyer agrees to pay all applicable taxes, which will be added at the time of invoicing. Out of state sales are not taxed. Trade professionals holding valid resale certificates are not taxed if payment is made by the permit holder and the permit is submitted at the time of sale.

 

LEAD TIMES:

The production lead times are provided for reference only. Production lead times will vary based on availability, materials, and time of year.

On occasion, circumstances outside of our control lead to additional production time. In the event that this happens, you will be alerted as soon as we are aware that a problem exists.

Estimated shipping times are subject to the availability of products and/or factory availability.

Delays caused by labor disputes, governmental actions, Acts of God, or any other conditions beyond our control are excused, and Maison Mermont may postpone performance for a reasonable time thereafter. Delays can and do happen. Any dates or times given for delivery are considered estimations and the Maison Mermont is not responsible for expenses incurred by the delay.

 

ORDER PROCESSING & PAYMENTS:

By supplying a credit card payment to MaisonMermont.com, you thereby authorize your credit card to be charged for the total amount(s) calculated in your shopping cart or as detailed in an emailed invoice. As such, you are agreeing to the latest Terms & Conditions, including the Return Policy, listed herein.

 

You agree that you will not hold Maison Mermont against any claim, cost, or liability pursuant to the use of this order authorization. You agree that no chargeback claim or a dispute will be pursued with the credit card company prior to attempting to settle any dispute with Masion Mermont and your order(s). Further, you certify that you are the authorized cardholder of the credit card processed and are authorized to make the selected purchases.

 

RETURNS AND REFUNDS:

All sales are final.

Returns: Returns must be authorized by Maison Mermont. In-stock items are returnable within 5 days for store credit only and are subject to a 30% restocking fee. Buyer is responsible for shipping charges.

Credit: Maison Mermont credit is valid for one year from the date of issue. Thereafter, unused Maison Mermont credit is forfeited.

Refunds: Refunds are not issued except in the case of defective merchandise we are unable to replace.

Special Orders: Orders for specially manufactured merchandise may not be changed or canceled. Once placed, these orders are non-returnable, for credit or for refund.

 

ITEMS INELIGIBLE FOR RETURN:

Custom orders, made-to-order pieces, clearance and sale merchandise, antiques vintage pieces are FINAL SALES. There are no exceptions.

 

CUSTOM AND MADE TO ORDER MERCHANDISE:

Lead times are subject to change as they are stated based on current product availability and other conditions. Lead times can fluctuate due to the timing of many things, including, but not limited to: formal receipt of your order, payment/deposit submission, finish selection, fabric selection, hardware selection, approved shop drawings, and response time. We always do our best to adhere to all estimated lead times and proactively communicate any changes should they arise.

Customer’s Own Material: All COM must be approved by the manufacturer before production of the order may begin. Production begins upon receipt of approved COM by the manufacturer producing the product.

Unless otherwise stated, all non-custom items are as shown and described online. Many items are handcrafted and use natural materials. Variations in color, texture, finish, and pattern should be expected.

Please note that wood pieces respond to variations in the humidity levels of your home. The degree of humidity or dryness may cause splitting, which will not affect the structural integrity of the piece and is not to be considered abnormal or flawed.

 

Custom order items are not returnable or eligible for refunds. You have up to 24 hours (from the date the order was placed) to cancel a custom order. After that time or once an order deposit is received, custom orders are non-refundable.

 

ANTIQUES AND VINTAGE PIECES:

Our antique and vintage items are hand-selected domestically and from abroad, each piece being curated for style, uniqueness, magnificence, and uncommon appeal.

For most antique and vintage items, origin and age are estimated from information gathered at procurement and from knowledge of historical periods and furniture design. Antique and vintage items may not have definitive dates or origins when such knowledge cannot be authenticated.

All antique and vintage sales are final. Returns of antique and vintage items for exchange, credit, or refund are not accepted.

 

WARRANTY AND LIMITATION OF LIABILITY:

All non-vintage merchandise sold by the Maison Mermont is warranted by the manufacturer. Buyer agrees that its sole and exclusive remedy shall be for the repair or replacement of defective merchandise under such warranty and that no other remedy (including, but not limited to, incidental or consequential damages, business losses, or injury to person or property) shall be available. Such warranty shall be in lieu of any other warranty, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.

 

DAMAGED MERCHANDISE:

Always inspect your delivery for damage before signing with the shipping agent. If your order arrives damaged, please follow these important steps:

REPORT ALL DAMAGE(S) visible or concealed immediately.

If a damage claim is not made within 24 hours, your claim may be denied.

DOCUMENT all signs of damage on delivery paperwork before signing!

REFUSE THE SHIPMENT if the packaging is severely damaged.

SAVE ALL PACKAGING MATERIALS until further notice, as the carrier may mandate an inspection.

TAKE PICTURES of all damage(s) and all packaging materials (outer and inner).

SUBMIT YOUR CLAIM immediately and send photos to: [email protected]!

 

ERRORS:

While we make every effort to ensure the accuracy of the information presented online, Maison Mermont is not responsible for any errors or omissions. Such errors may include but are not limited to, product dimensions, material, current availability, and price. The majority of these errors are caught prior to order processing and shipment. In these cases, we will contact you to discuss any updated, changed, or previously omitted information. We strive for excellence in customer service and will work with you in the event we feel a product was misrepresented online.

 

Maison Mermont reserves the right to revise any pricing error(s). In the event of a price increase, no additional charges will be charged to your card without your approval.

 

Please note that items may appear differently online due to the nature of photography and/or the settings of your computer monitor. Please contact us if you have any questions or concerns or need further clarification on a product.

 

CHANGE IN TERMS:

Prices are subject to change, at any time, without notice. If a product is listed at an incorrect price, Maison Mermont reserves the right to refuse, cancel or limit any order placed at the incorrect price.

Maison Mermont reserves the right to modify or change the terms of use of this site with or without notification.